Dear Customer,

COVID-19 Transportation Carrier Policies and Delivery Updates

  • ITEKSMART is committed to servicing our customers in this unprecedented time of need. A crucial aspect of our ability to service our customers is transportation and freight. The following provides detail on how customer orders may be impacted as carriers adjust to the everchanging regulations and challenges of COVID-19.
  • Delivery Times and Service Guarantees: Due to varying regional COVID-19 restrictions and regulations across the country, peak volume and reduced capacity of flight cargo space, some shipments may be impacted by delivery delays. If a business has signage posted indicating it is closed, if possible, it is recommended to also post signage indicating deliveries are being accepted, with a location.
  • Even though ITEKSMART continues to ship orders as scheduled, package carriers are still experiencing delays due to unprecedented demand. Shipping status will be updated online as normal but may also be delayed as carriers process the increased volume of packages. Due to these unprecedented volumes, even on guaranteed service levels such as Next Day Air, potential delays are likely.
  • Thank you for your ongoing support and patience as we all work through the continued challenges of the COVID-19 outbreak together.

    We continue to partner with suppliers to increase our inventories of critical products where possible so we can meet your needs and request. 

    Due to sustained high demand of orders. iTekSmart shipments may experience carrier delays.